GENERAL TERMS FOR DELIVERY OF GOODS
1.1. The goods ordered through the online store WWW.BABINARAKLA.BG are delivered by courier. The couriers for the territory of Bulgaria are Speedy and Econt. Shipping prices are as follows: Shipment of goods abroad is made with an individual offer for the cost of delivery, after explicit written confirmation of the customer (by e-mail, fax, etc.).
1.2. Delivery time for goods ordered through the online store is three to five business days from the day following the day the order is shipped. For handmade products and depending on quantity, a longer delivery period is possible. Express orders within the city of Sofia, dispatched by 1 pm, will be fulfilled the next day. Online Store WWW.BABINARAKLA.BG reserves the right to extend the above time limits by up to seven working days.
1.3. Upon receipt of the shipment, the user must check the contents of the product conformity package with the order.
1.4. In case of any defects in the appearance of the goods, occurred during the transport, you should contact the courier for a damaged shipment protocol.
1.5. When delivering the goods, the consumer or a third-party sign the accompanying documents, which certify the exact fulfillment of the order. Anyone who is not the holder of the application but who is located at the address specified by the user and accepts the goods on behalf of the customer, is considers as a third party.
1.6. If it is not possible to deliver the shipment at the first visit due to the absence of the customer or any other reason, which not depends on the Merchant or the courier service, the courier leaves a notice indicating the telephone number to which the recipient should call within three working days for to specify a new time for delivery. In the event that on subsequent visit the client is not discovered at the specified address or the access and conditions for delivery of the order are not provided, the TRADER shall be released from his obligation to deliver the good/ goods requested.
1.7. Consumers have the right to refuse the goods received within 14 calendar days of receiving the goods in case they were not used except for a test, the integrity of their packaging was not damaged and the commercial appearance in which it was received is preserved according to the conditions under Art. 55 of the CPA. In the case of a disturbed commercial appearance, a price rebate will be applied or the termination of the distance contract will be refused.
1.8. In the case of international deliveries, the rules for the delivery and receipt of consignments of the relevant national postal service and to the relevant national law of the country in which the recipient of the goods is located shall apply.
1.9. All import charges on importation of the goods are at the expense of the User. The consumer cannot claim a refund if he has refused to pay the import fees or to receive the shipment.
1.10. Gift Guide Bulgaria LTD reserves the right to change the available delivery and payment methods and/or conditions at any time by posting the available delivery methods and payment on the Website without any further notice.
II. RETURN OF GOODS
2. If a defect of a product is found within 24 hours of its receipt and in the case of a preserved commercial appearance of the goods and packaging, Gift Guide Bulgaria LTD undertakes to replace the product with a new one or to recover the value of the goods paid by the customer in accordance with Art. 55 of the CPA as of the date on which the client exercised his right of withdrawal. The transportation and other costs of receiving and returning the goods are at the expense of Gift Guide Bulgaria LTD. In case of non-compliance of the goods with the characteristics stated on the site babinarakla.bg, the supplier reimburses all the amount paid by the user, including the transportation costs paid by the user for acquiring the goods in accordance with Art. 59, para. 3 of the CPA and within 14 calendar days of receipt of the goods and undisturbed commercial appearance of the goods and packaging.
III. INABILITY TO RETURN THE GOODS
3.1. According to Art. 57 of the Consumer Protection Act, Consumers are not entitled to exercise their right to return purchased goods when it concerns:
3.2. For the supply of goods, the price of which depends on fluctuations in the financial market which cannot be controlled by the Supplier;
3.3. For the delivery of goods, custom-made to the User or tailored to his individual requirements.
3.4. For the supply of consumable goods which cannot be returned due to the fact that their use impairs their integrity or for reasons of hygiene or health protection. These are items that are subject to rapid deterioration or are likely to deteriorate their characteristics such as, but not limited to: food, beverages, cosmetic products.
4.1. The Merchant warrants that all products offered in the WWW.BABINARAKLA.BG Online Store are new and unused, in original packaging, when provided by the manufacturer. The goods will be packed in a transportable form.
4.2. The Merchant provides a guarantee for purchased goods if the manufacturer of the goods provides warranty service. Most items on the WWW.BABINARAKLA.BG Online Store are handmade and subject to the manufacturer's warranty. Further information on the warranty of goods can be obtained by e-mail firstname.lastname@example.org or telephone +359887444322.
4.3. The warranty shall be void in the event of damage caused by improper transportation and storage, misuse and / or attempt to rectify defects or modifications by unqualified persons.